We don't charge a call-out fee but we do have a minimum spend of R450. You may use it for 1 item or make up the amount with additional items.

The time will be dependant on the amount of items, the size of these items & how dirty/soiled these items are.

No, we can still deep clean all your upholstery needs. The drying time will be affected by the weather but simply opening a window will speed up the drying process. We use powerful water extraction machines that draw out most of the water.

Stain removal is not guaranteed as there are many elements that can effect the severity of a stain. Whilst we do offer stain removal and provide high grade stain removers, there is a 50/50 chance of removal.

The spot that was treated seeped back into the backing of the carpet or upholstery and possibly even the padding. This term is known as “wicking”. This usually occurs with pet urine or large amounts of spilled substances. When the carpet or upholstery is cleaned, the stain is removed from the pile of the carpeting. As the carpet dries, the moisture settles back into the carpet and into the pile. These reappearing stains often require an additional clean and in some cases leave permenant stains.

We do not reccommend walking on your carpets until they are dry, this can take anywhere from 2 - 6 hours in summer and 4 - 12 hours in winter. Allowing enough air flow into a room can increase your drying time considerably. You are able to request plastic sheeting to line area's that require walking whilst these carpets dry.

We ask that all personal items or any obstructions be removed before we arrive to ensure the items you requested to be cleaned are obstruction free. If larger items cannot be removed, we ask that you make us aware before arriving to ensure we can plan accordingly.

It is reccomended that you clean all carpets and upholstery atleast twice a year to prevent excessive soiling, this does depend on the use of these items and can ensure the longevitiy of these items. If you have children, pets, smokers, or just a large family in general, you may require cleaning more regularly.

Carpets & upholstery that you do not clean & properly maintain have the potential to cause a variety of health problems. Regular cleaning extends the life span of these items and could save you a lot of money in the long run.

Routinely cleaning your floors with household cleaning products can only do so much and often does not remove embedded dirt that causes them to look stained. Over time this dirt and grease will build up, our professional tile and grout cleaning will restore their look and extend their life.

- Cement / Concrete - Quartz carpet - Tiling: Natural stone Slate Pavers Marble Ceramic Porcelain Limestone Terracotta

You and your family will need to stay off your newly cleaned floors for at least 30 minutes. Also try to avoid getting any liquid on the floors for 24 hours so that the moisture can be fully removed.

Outdoor tiling especially porous materials that are exposed to the elements and light changes can end up with moss, mould or lichen growing on the surface. This sometimes cannot be removed by only using a brush but will need a chemical treatment.

Depending on how badly stained or dirty your upholstery is this will affect the drying time.The drying time will be a lot less on hot days and if the room is well ventilated. Standard drying time will be up to 24 hours but on average we see 4 -6 hours dry time as sufficient.

Stain removal is not guaranteed as there are many elements that can effect the severity of a stain. Whilst we do offer stain removal and provide high grade stain removers, there is a 50/50 chance of removal.

We strongly advise against using everyday or foaming type spotters/ products, as upholstered fabrics require extraction of chemicals after use as this can bleach if left.

Upholstery in general requires gentler handling and specific cleaning methods according to the fabric. Too much water on upholstery can cause bacteria or mold to grow, bringing out unpleasant odors and cause the fabric to become soiled more quickly in the future.